1. Who this page is for
This page is for owners, admins and staff with a WelcomeBird account, in the WelcomeBird app (by MAROTECH SOLUTIONS) or on the web dashboard. If you only booked with a business, see If you booked with a business below.
2. How to delete your account
Delete it in the app: open More, tap your name, then Delete my account. On the web dashboard (app.welcomebird.com), owners open Settings, then Account; admins and staff choose Delete my account on the page they see after logging in.
There are four steps: read what you lose, confirm it's you (your password, or a code we text to your phone), type your business name if you own one, then confirm once more.
- Staff and admins: your account is deleted at once. You leave every business you belong to. The businesses keep their bookings, and your past bookings show Former staff.
- Owners: your business closes at once. Its booking page goes offline and upcoming bookings are cancelled, and each customer gets a message. It is deleted for good 30 days later. Log in before then to restore it.
If you cannot log in: email hello@welcomebird.com from the email address you sign in with. Write "Delete my account" and the name of your business. We reply to confirm it is you, then delete your account the same way, within 30 days of your confirmation. If you can no longer reach that mailbox, write from another address and say so, and we will find another way to confirm it is you.
3. What we delete
- At once: your login, name, email, phone number, password and photo; your sessions, logged-in phones and notification tokens; your counter PIN.
- For an owner, 30 days after the business closes: the business, its booking page, services, staff, hours, photos, settings, ratings, loyalty programme, and its customers' details and bookings.
- Your support conversations with us.
Deleted from our live systems, permanently. We cannot undo it after the 30 days, so copy anything you want to keep first.
4. What we keep, and for how long
- Invoices, receipts and payment records, for as long as Malaysian tax and accounting law requires.
- Totals with no names in them, such as how many messages and bookings a month.
- Our record of messages sent, which holds only masked phone numbers and emails, until it is deleted 180 days after each message.
- Server logs, which are kept to a fixed size and overwritten as new ones come in.
- Your booking page's address is held for 30 days so nobody else can take it straight away, then released.
- For 12 months, a coded fingerprint of a deleted owner's email and phone, so a new sign-up does not get a second free trial. It cannot be turned back into the email or phone.
5. Before you ask
- Want a break instead? You can take your booking page offline on the web dashboard and put it back later.
- If you own the business, a paid plan stops renewing now. You keep it until its paid end date, with no refund.
- Unused message credits are lost when the business is deleted after 30 days. If you restore it, they stay.
- Logging out of the app deletes nothing. It leaves your account as it is.
6. If you booked with a business
You do not have a WelcomeBird account: the business you booked with keeps your details, and WelcomeBird stores them for it. To have them deleted, ask the business first. Its contact details are on its booking page and in your booking messages.
If you cannot reach the business, write to hello@welcomebird.com with the business's name and the phone number you booked with, and we will help. Customers' details are also erased automatically 2 years after their last booking with a business ended.
More in our privacy policy.
7. Contact
MAROTECH SOLUTIONS (Registration no. 202603017053 (CT0159782-U)), Kuala Terengganu, Malaysia.
